SOL Elements Pty Ltd
ACN 667 301 144 | ABN 96 346 308 185
Tamborine Mountain Rd & Cedar Creek Falls Rd, Tamborine Mountain QLD 4272

1. Acknowledgement and Agreement

By entering SOL Elements Bathhouse (“SOL”), you agree to the conditions outlined below. SOL has granted you access to its facilities and Recreational Activities on the basis of your acceptance of these terms.

• SOL Elements is an adults-only facility. Entry is not permitted to persons under the age of 18, under any circumstances.
• Guests with physical or cognitive disabilities are warmly welcomed at SOL. To ensure the experience is delivered safely, respectfully, and with the support you deserve, we kindly request a minimum of 48 hours' notice before your visit. This allows our team to make any necessary adjustments or accommodations to support your wellbeing. In some cases, medical clearance and/or the presence of a support person may be required.

2. Assumption of Risk

You acknowledge and accept that:

1. You participate in Recreational Activities at SOL entirely at your own risk, including the risk of Injury or Illness arising from:
   • Slippery surfaces and wet zones;
   • Navigating uneven terrain, stairs, and level changes;
   • Immersion in and transitioning between extreme temperature environments (hot, cold, steam, sauna, fire pit);
   • Use of pools, saunas, steam rooms, Floatation Caves, and other equipment;
   • The actions or negligence of other guests;
   • And any other unlisted but foreseeable risks inherent to a bathhouse and wellness facility.

1. You confirm that you do not have any medical conditions or pre-existing Injuries or Illnesses (including those not yet diagnosed) that would place you at increased risk.
2. SOL may, at its discretion and your cost, provide emergency assistance (e.g., first aid or ambulance), but is not legally obligated to do so.
3. To the extent permitted by law, any consumer guarantees under the Competition and Consumer Act 2010 (Cth) (ACL) are excluded. Where guarantees cannot be excluded, SOL’s liability is limited to the resupply of services.

3. Liability Exclusion

Nothing in these conditions affects your statutory rights relating to personal injury caused by SOL’s reckless conduct as defined in the ACL.

4. Release and Indemnity

You:

1. Agree (for yourself and anyone acting on your behalf) to release and hold harmless SOL, its employees, agents, officers, and affiliates from any claims, liability, loss, or damages arising out of your attendance at SOL or participation in any activity; and
2. Indemnify SOL against any costs or liabilities incurred due to your breach of these terms.

5. Definitions

• Illness includes any physical or mental illness or disease.
• Injury includes both physical and psychological injuries (e.g., slips, falls, burns, muscle strain, skin irritation, loss of pregnancy, cardiovascular events, allergic reactions, and death).
• Recreational Activities include, but are not limited to, participation in and use of:
  hot and cold elemental pools, saunas, steam rooms, the Himalayan Salt Cave, Earth Alchemy Scrub Suite, fire pit gathering spaces, Floatation Caves, spa rituals & treatments, bioenergetic massage, gemstone facials, consumption of food and beverages, use of amenities and any other immersive experiences offered at SOL Elements.
• SOL refers to SOL Elements Pty Ltd ACN 667 301 144 including its officers, employees, contractors, and representatives.

6. Spa & Massage Treatments

As part of your experience at SOL Elements, you may choose to participate in spa and massage treatments, including but not limited to the Elemental Gemstone Alchemy Facial and the Earthing Immersion – Australian Hot Stone & Sound Journey. These treatments may involve the application of heated or chilled stones, sound therapy, pressure techniques, and skincare applications.

Declaration

By participating in any spa or massage service at SOL, you acknowledge and agree to the following:

• You understand that certain treatments involve the use of heated and/or chilled stones applied to various parts of the body.
• You take full responsibility for communicating immediately with your therapist if you experience any discomfort, change in sensation, or pain at any point during the treatment.
• You confirm that the nature of the treatment has been clearly explained to you prior to commencement.
• You acknowledge that failure to communicate discomfort or concerns waives all liability from the therapist and from SOL Elements Pty Ltd.

Contraindications and Precautions

The following conditions may prevent or require modifications to spa and massage treatments involving hot or cold stones:

• Post-surgical nerve damage – May impair temperature sensitivity. Caution and communication are essential.
• Nerve conditions (e.g. diabetes, neuropathy) – Reduced sensation may increase risk of burns or discomfort.
• Heat- or moisture-sensitive skin conditions (e.g. dermatitis, eczema) – Affected areas will be avoided.
• Pregnancy – Hot stone massage is not recommended due to increased stimulation and body sensitivity.
• Heart disease or congestive heart failure – Contraindicated due to potential circulatory stress.
• Rosacea and active acne – Avoid hot stones on affected areas to prevent flare-ups.
• Weakened or recovering individuals (e.g. Chronic Fatigue, Dengue) – Hot stone massage is not advised.
• Medications with heat warnings – Guests must disclose medications that increase heat sensitivity.
• Varicose veins – Cold stones may provide relief, but direct massage over veins will be avoided.
• Elderly with thin skin – Lower temperatures and extra caution will be used to avoid bruising.
• Obesity or high body fat – Stone temperature may fluctuate faster; therapist will monitor accordingly.
• Cancer – Medical clearance in writing is required prior to treatment.
• History of stroke – Contraindicated unless cleared in writing by a medical professional.
• Chronic infections – Massage is not permitted until the infection has fully resolved.
• High blood pressure – Permitted if well-managed with medication; treatment adjusted as needed.
• Cognitive or physical limitations – Guests must be able to communicate discomfort, remain aware and responsive throughout the session, and safely access the treatment space. If a guest has a condition that may impair their ability to do so, written medical clearance is required, and a support person may be asked to remain on-site during the appointment

7. Floatation Cave Restrictions

You may not participate in Floatation Cave sessions if any of the following apply:

• You are under 18 years of age (entry to SOL is restricted to adults only);
• You have not showered thoroughly before entering;
• You’ve used oils, creams, or cosmetics that may affect the salt solution;
• You’ve had a chemical hair treatment (bleach, henna, keratin, dye) in the past 48 hours;
• You’ve had a spray tan in the past 6 days;
• You are pregnant beyond 36 weeks;
• You are currently menstruating;
• You are under the influence of alcohol or drugs within the last 12 hours;
• You have open wounds, fresh tattoos, or piercings;
• You have a communicable or infectious disease or skin condition;
• You have uncontrolled diabetes or kidney disease;
• You suffer from incontinence or involuntary fluid release;
• You have a serious heart condition, pacemaker, defibrillator, epilepsy, or history of seizures and have not been medically cleared to float;
• You have any contraindicated medical condition involving magnesium absorption;
• You have recently shaved or waxed (which may cause skin irritation).
• You have a physical or cognitive condition that may impair your ability to safely enter, exit, or remain in the floatation environment without assistance. In these cases, medical clearance may be required, and a support person may be asked to remain on-site during your session.

8. Pregnancy Considerations

Certain activities at SOL Elements may be unsuitable during pregnancy. Elevated body temperature has the potential to cause foetal harm, and as such, all pools, saunas, and steam rooms are not permitted whilst pregnant.

Elemental Gemstone Alchemy Facials and Australian Hot Stone treatments are also not suitable during pregnancy and are contraindicated.

Floatation Caves (before 36 weeks) and pregnancy-safe massages may be offered and will be clearly identified at time of booking. However, you are solely responsible for seeking medical advice and obtaining appropriate clearance from your healthcare provider prior to participating in any service at SOL while pregnant.

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9. Accessibility & Support Needs

Guests with physical or cognitive disabilities are warmly welcomed at SOL. To ensure your experience is delivered safely, respectfully, and with the support needed, we kindly ask for a minimum of 48 hours’ notice prior to your visit. This allows our team to make any necessary adjustments or preparations to support your wellbeing and deliver an exceptional experience.

Please note that our team members are not trained or insured to provide personal care, mobility assistance, or medical support. If you require physical or personal assistance during your visit, we respectfully request that you attend with a qualified carer or support person. We proudly support the Companion Card, and carers accompanying a guest with a disability will be given complimentary admission.

By signing this waiver, you acknowledge that a minimum of 48 hours’ notice is required for accessibility-related support, and that if assistance beyond general customer service is needed, it is your responsibility to attend with a carer or support person.

By entering SOL Elements Bathhouse or participating in any of its offerings, you confirm that:

I hereby waive and release SOL Elements Pty Ltd, and each of its agents, employees, officers, directors, contractors, and related entities, including all of their successors and assigns (collectively, “SOL”), from and against any and all liability, illness, claims, costs, expenses, damages, causes of action, or demands which I or any other person may have against SOL as a result of any injury, illness, loss, or damage which I may suffer or incur while participating in any SOL bathhouse experiences, treatments, activities, or programs. I acknowledge that my participation in all such services is undertaken entirely at my own risk.

1. You have read and understood this waiver;
2. You acknowledge it is a legal release of liability;
3. These terms apply whether or not you paid for your experience or someone else purchased it on your behalf.

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